Questions about Booking and General
Yes, our two daily sessions are as follows:
Both cruises offer stunning views of Kota Kinabalu from the sea, accompanied by live entertainment. The Sunset Dinner Cruise showcases the beauty of Sabah's sunsets and features a delectable international buffet served throughout the cruise.
Meanwhile, the KK City Waterfront Night Cruise provides captivating sights of Kota Kinabalu's skyline. Light refreshments are available while you take the time to relax and enjoy the view.
Meanwhile, the KK City Waterfront Night Cruise provides captivating sights of Kota Kinabalu's skyline. Light refreshments are available while you take the time to relax and enjoy the view.
Malaysian rate is the tour price extended to individuals who are:
- Malaysian Passport holder / ID card “MyKad” holder
- Overseas Malaysian holding Malaysian Passport
It’s really simple!
ONLINE BOOKING: Once you have decided on the cruise package, you can immediately proceed to book the tour online and make payment via credit card. Your Booking Confirmation, Tour Itinerary, and E-Ticket Vouchers will be immediately ready for your download upon payment.
EMAIL BOOKING: If you have any queries, feel free to call our hotline +6012 885 2009 or email us at [email protected].
ONLINE BOOKING: Once you have decided on the cruise package, you can immediately proceed to book the tour online and make payment via credit card. Your Booking Confirmation, Tour Itinerary, and E-Ticket Vouchers will be immediately ready for your download upon payment.
EMAIL BOOKING: If you have any queries, feel free to call our hotline +6012 885 2009 or email us at [email protected].
We highly recommend for you to book your North Borneo Cruises tour ticket in advance, as our daily departures sell fast daily! We do also accept walk-in bookings, but it is subject to seat availability.
We accept payment via the following payment modes: Cash/Cheque, Credit Card, Bank Transfer (Maybank)
We require advance full payment in order to confirm your seats for the cruise session. If we have not received full payment before the cruise departure, we reserve the right to release any bookings.
Yes, the price includes public liability insurance.
However, we strongly recommend you to purchase a comprehensive Personal Travel Insurance policy immediately in your country for the duration of your trip in Sabah, Malaysia; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism, and more.
However, we strongly recommend you to purchase a comprehensive Personal Travel Insurance policy immediately in your country for the duration of your trip in Sabah, Malaysia; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism, and more.
Only if you have purchased our “Rain Check Flexi" Cover, you will get a refund for your North Borneo Cruises tour ticket in case of bad weather (excluding “Rain Check Flexi” Cover Fee). You will receive the refund within 14 - 28 working days after the cancellation of your tour. Alternatively, we encourage you to purchase the “Rain Check Basic” Cover which allows you to reschedule your North Borneo Cruises tour to another date, 2 hours prior to the boarding time if you are uncomfortable to proceed based on unfavourable weather forecasts. If you have NOT purchased either of the above mentioned covers, there will be NO refund should you decide not to proceed with the North Borneo Cruises tour.
As with airline seats, there are no refunds should you wish to cancel your cruise tour - unless you have purchased the “Rain Check Basic” or the “Rain Check Flexi cover.”
The "Rain Check Flexi" cover guarantees you a refund should you be unable to proceed with the cruise due to a valid reason such as bad weather or flight delays. You will receive the refund within 14-28 working days after the cancellation of your tour.
The "Rain Check Flexi" cover guarantees you a refund should you be unable to proceed with the cruise due to a valid reason such as bad weather or flight delays. You will receive the refund within 14-28 working days after the cancellation of your tour.
Our "Rain Check Basic" Cover (no expiration date) allows you to reschedule your North Borneo Cruises tour 2 hours prior to the boarding time due to bad weather conditions. You have the option to join this tour at any future date. This cover can be purchased at MYR 48/person.
Our Rain Check Flexi Cover entitles you to a full refund of your North Borneo Cruises ticket price (excluding “Rain Check Flexi” Cover fee) in the event of bad weather such as rain. It gives you the peace of mind. You will receive your refund within 14 working days after the cancellation of your tour.
However, North Borneo Cruises will continue to operate in rain or shine with the exception of extreme/severe weather forecasts whereby the Marine Department deems conditions unsafe for cruising. In the event where such severe conditions result in a cancellation by us, a full refund will be provided. Otherwise, the cruise session will continue as usual (either Cruising or Non-Cruising) and no full refunds will be made, unless Rain Check Flexi Cover is purchased.
However, North Borneo Cruises will continue to operate in rain or shine with the exception of extreme/severe weather forecasts whereby the Marine Department deems conditions unsafe for cruising. In the event where such severe conditions result in a cancellation by us, a full refund will be provided. Otherwise, the cruise session will continue as usual (either Cruising or Non-Cruising) and no full refunds will be made, unless Rain Check Flexi Cover is purchased.
In the event that you have to postpone your North Borneo Cruises tour for valid reasons, kindly provide us with the supporting documents at least 7 days before the tour and we will rearrange your schedule for you.
Last minute requests to postpone your North Borneo Cruises tour (2-3 days before the cruise date or on the day itself) will incur a postponement fee of RM 50/head.
Once again, you are advised to purchase the “Rain Check Flexi” cover to ensure receiving a full refund should you be unable to postpone your tour.
Last minute requests to postpone your North Borneo Cruises tour (2-3 days before the cruise date or on the day itself) will incur a postponement fee of RM 50/head.
Once again, you are advised to purchase the “Rain Check Flexi” cover to ensure receiving a full refund should you be unable to postpone your tour.
The Daily Departure cruise route will circle along the Tungku Abdul Rahman Park islands and along the Kota Kinabalu City Waterfront.
North Borneo Cruises departs from Sutera Marina Jetty. Find us on Google Maps.
The cruise will depart from Marina Jetty, Sutera Harbour. The easiest and fastest way to get there is by:
- Taxi
If you are in Kota Kinabalu city, a 10 minutes’ drive will take you to Sutera Harbour depending on the traffic.
If you are at the airport, the ride will last for approximately 20 minutes.
Good to know: Grab is available in Sabah. - Car
If you are not familiar with Kota Kinabalu City, navigate your way to Sutera Harbour Resort.
There is are complimentary car parks near to the Jetty which are located in Sutera Harbour Resort. It is safe with security guards within the premise.
Sutera Harbour Resort offers 3 car parks at different locations within the resort and walking distance to the cruise departure point:
- Magellan Sutera Resort
- Pacific Sutera Hotel
- Marina Clubhouse
For more information about car parks click here.
Sutera Harbour Resort offers 3 car parks at different locations within the resort and walking distance to the cruise departure point:
- Magellan Sutera Resort
- Pacific Sutera Hotel
- Marina Clubhouse
For more information about car parks click here.
Yes, we are able to include return hotel transfers from Kota Kinabalu City / Kota Kinabalu International Airport to the Sutera Marina Jetty. The return transfers are chargeable.
You must arrive at Sutera Marina Jetty at least 30 minutes prior to boarding time.
- Sunset Dinner Cruise boarding time: 5:15pm
- KK City Waterfront Night Cruise boarding time: 7:50pm
- Sunset Dinner Cruise boarding time: 5:15pm
- KK City Waterfront Night Cruise boarding time: 7:50pm
Please bring your valid ID (MyKad/Passport) for verification when registering for your cruise.
We will provide you with directions to the Registration & Boarding Point of the North Borneo Cruises. In case you are lost or require further help, you may contact our North Borneo Cruises Operations Hotlines +6016 880 2009 / +6016 352 2009.
All seats will be assigned automatically. If you wish to choose a table type, we offer the option to reserve a table for a small surcharge. Please check with our Tour Consultant for availability.
- Window Table: RM75/pax (min 2 pax)
- Round Table: RM50/pax (min 2 pax)
- High Stool Table: RM50/pax
For birthdays & anniversary celebrations, we can prepare a slice of cake for an additional charge of RM20. We also can provide additional customized arrangements such as whole cake orders, flowers bouquet, balloons decoration, and more at reasonable rates.
Yes, you can. There will an additional charge of RM20 if you are bringing your own cake.
You can dress in casual attire that is non-offensive to other guests or has inappropriate designs on it. Swimwear or being shirtless is not allowed for regular cruising sessions at all times unless subject to special approval.
There is no prayer room (surau) onboard North Borneo Cruises; however, there are prayer rooms for both male and females in each of the Sutera Harbour Resort properties, The Magellan, The Marina and The Pacific Sutera which are open to public.
Certainly, as long as your spouse holds a valid visa indicating their status as the spouse of a Malaysian.
Certainly, provided you hold a valid visa such as MM2H, expatriate, PR, or a valid working permit/visa.
Certainly, subject to a charge of RM 30 per person for updating the new guest's details.
Yes, free WiFi is available on board.
Yes, all guests are required to wear the official wristband at all times during the cruise. This wristband is part of our safety protocol and serves as proof of identity and verification. Guests who fail to comply will be denied entry.
Drone operations are subject to strict regulations in Malaysia. Guests who wish to fly a drone must first obtain the required permit from the Civil Aviation Authority of Malaysia (CAAM). Additionally, drone use on board is only permitted with the Captain’s prior approval, considering safety and privacy concerns. For the comfort and security of all guests, unauthorized drone flying is strictly prohibited during the cruise.
Questions About Food and Beverages
Yes, our restaurant food is prepared and handled in a Halal-certified kitchen.
However, North Borneo Cruises does not have a halal certificate as we serve alcoholic beverages on board.
During the daily departure sessions for Sunset Dinner Cruise, we provide a full international buffet dinner spread, including Chinese, Western, Japanese, and Malay cuisines.
During KK City Waterfront Night Cruise, we will serve light refreshments with free-flow coffee, tea, cordial juice and drinking water.
We do not allow outside food and drinks onboard our cruise ship to maintain food safety standards and comply with local health regulations. If you have specific dietary requirements or concerns, please feel free to inquire about the available options for you.
For private charters, you may bring your own alcohol onboard.
Corkage Fee Charges:
- RM 5 x bottle of Soju
- RM 30 x bottle of sparkling juice
- RM 50 x bottle of wine
- RM 100 x bottle of champagne
- RM 110 x carton of beer
- RM 100 x bottle of 750ML Liquor or Spirits
- RM 120 x bottle of 1L Liquor or Spirits
Yes we do. If you have informed us earlier (at least 1 day in advance), we can arrange for a vegetarian meal set for you.
For last minute dietary requests, we are unable to cater special arrangements but you may choose the dishes that you are comfortable to eat from the main buffet dinner spread.
Yes, you may also partake of the dishes which you are comfortable to eat.
Yes we do. We offer beer and wine at reasonable rates starting from RM18/can of beer (Heineken/Guiness/Tiger) and RM20/glass of House Pour Wine (Red/White).
You are not allowed to bring your own alcohol onboard for the Daily Departure Sessions, as we already serve in-house drinks.
For private charters, you may bring your own alcohol onboard and the following Corkage Fees are applicable: RM50 x per bottle of Wine
RM110 x per carton of Beer
RM100 x per 750ml bottle of Liquors or Spirits
No, the corkage fees do not include mixers. However, we do offer soft drinks and juices on board which can be ordered ala carte.
No, since we offer mixer drinks on board, you may purchase from us directly if you need it.
No, taking away any food from North Borneo Cruises is not permitted.
No, bringing any outside food is restricted, and any found will be discarded.
Yes, our policy is "No food wastage" is allowed. Each 100g leftover incurs a charge of RM10.
Our resident band offers daily stellar live musical performances and genres in different languages as you enjoy a savory dinner. Expect to be dancing around the tables with a traditional local song and be entertained with upbeat tunes of pop music culture. These guys really know how to complete the atmosphere for a fun and entertaining night out. Oh... and they do accept song requests by the way.
Yes, our VIP Room is equipped with karaoke facilities. The VIP Room can hold up to 20 people comfortably and is suitable for small private gatherings.
Questions About Safety
In the event of bumpy sea conditions, the cruise route will be altered to cruise along the coastline of Kota Kinabalu without going into open sea waters. Any route changes are for the comfort of our passengers.
Yes, as it is a relaxing 2-hours leisure cruise along the shorelines of Kota Kinabalu city, there are no issues for you to go onboard the North Borneo Cruises.
However, please inform our staff beforehand so that we are aware of your situation. We also highly recommend that you consult your doctor before traveling at any point in your pregnancy.
However, please inform our staff beforehand so that we are aware of your situation. We also highly recommend that you consult your doctor before traveling at any point in your pregnancy.
There is no minimum or maximum age limit to go onboard the cruise. It is very safe as long as all safety procedures are adhere to. Children (11 years and below) have to be accompanied by an adult at all times.
Jumping from the North Borneo Cruises into the sea is STRICTLY not permitted at any time during the daily departure session. For more important guidelines, be sure to watch our Do’s & Don’ts video!
As the cruise is large and stable, any rocking motions will be greatly minimized. however, it will help if you spend more time on the Sun deck enjoying the fresh breeze and open views during the cruise session.
If you are very prone to seasickness, we suggest for you to take seasickness pills 30 minutes before departure. Please note that we do not distribute medicine of any kind on board for safety precaution, as we do not know whether you may be allergic to a particular drug.
If you are very prone to seasickness, we suggest for you to take seasickness pills 30 minutes before departure. Please note that we do not distribute medicine of any kind on board for safety precaution, as we do not know whether you may be allergic to a particular drug.
Yes, those in wheelchairs or baby strollers can board our cruise via the ramp. Please highlight to us in advance for any special requests regarding this.
Passengers with disabilities must be accompanied by a carer at all times. North Borneo Cruises crew and cruise attendants will take reasonable care in bringing them onboard, but is not responsible or liable for their movement while onboard.
Children (11 years and below) are to be supervised by an adult at all times.
Passengers with disabilities must be accompanied by a carer at all times. North Borneo Cruises crew and cruise attendants will take reasonable care in bringing them onboard, but is not responsible or liable for their movement while onboard.
Children (11 years and below) are to be supervised by an adult at all times.
You may refer to our Safety Procedure HERE.
“Adverse Weather Conditions” FAQ
We strongly recommend you to bring your own umbrellas in the event of rain, as the walkway to the cruise at Sutera Marina Jetty does not have shelter. North Borneo Cruises does not provide umbrellas for use.
If the weather conditions change and are deemed unsafe by our captain, the cruise will return to the jetty and remain docked for the rest of the session to ensure the safety of all passengers and crew onboard. NO refund will be provided in this situation. However, passengers can still enjoy the buffet dinner or light refreshments and the live band performance while the cruise is docked.
Worried about bad weather? Find out how our Rain Check Basic Cover and Rain Check Flexi Cover options can provide peace of mind for your cruise experience!